Sonatype Support may ask you to get a raw application report from IQ Server. A raw report contains detailed information about an application report that we can use to help us solve report related tickets.
The REST API to generate a RAW report is documented:
https://help.sonatype.com/en/report-rest-api.html#raw-component-s-data-by-report-rest-api--v2-
To run this API you'll need the application ID and report ID of the report.
To get that information bring up the report in the IQ Server web UI, and examine the text in the web browser's URL bar. You'll see something like this:
https://iq.example.com/assets/index.html#/applicationReport/myapplication/38ef4d1f0d184466a8cc77d9459bffb4/policy
In this example the information needed is:
Application ID: myapplication
Report ID: 38ef4d1f0d184466a8cc77d9459bffb4
Take those two, and put them into a URL like this:
https://iq.example.com/api/v2/applications/myapplication/reports/38ef4d1f0d184466a8cc77d9459bffb4/raw
You should see JSON output in the web browser after running putting this into your web browser.
Next select "file --> save page as..." in the web browser menu, save the file, and attach it to your support ticket.